We became acquainted with EEC in 2013. At that time, I was still working at Koza Polyester Plant. Mr. Aydoğan from your company was in contact with our other technical staff at Akınal, for which I was not responsible at that time. I had a quick conversation with him and then I met Mr. Kemal. Frankly, I was a little hesitant because I was not involved in the project at that time, and I did not know much about your company. At that time, I did not have a positive or negative opinion about your company. When we actually started to collect quotations and started to work with Mr. Kemal, there was no hesitation. In the quotation collection period, when the job was not yet awarded; we had confidence to observe that EEC is a corporate company involved in major projects and particularly its references from the industrial facilities. As there was no hesitation from our side, I cannot even say "our hesitations were eliminated". The trust created by EEC during the quotation and ordering phase of the job has continued after the ordering process as well. I think that we are never wrong in our decisions.
We are not a company that decided to buy a fire detection system after bad experiences. We thought that it is an obligation for us to have this system for the continuity of the business. Fire means great destruction; it could deal a blow to your business and result in losing customers, a devastating blow to the current condition and future of the company, or even losing the people you employ. Besides, we work with global companies such as European and American companies. In the Audit Checklists, they ask us questions such as "what are the measures taken by you against fire". We also go through serious processes such as insurance audits. For example, we had a fire in the warehouse section while the installation phase of the systems was still in progress. We own enterprises that have high fire potential such as our petrochemical-based facility. There are previous cases. Therefore, we consider the fire detection system very important.
We were offered various options at that time probably based on the estimation "The companies in Gaziantep generally find the budgets high, and they may want to work with cheaper products". However, from the very beginning, we aimed to buy the products by ensuring competition between the most accurate, highest quality and most reliable products. I would rank the Edwards system as number one.
On the other hand, the employers in the Gaziantep region usually emphasize the following point when they buy a product: "Do they offer good service support?", "Can they provide service in Gaziantep in case of a breakdown?". One of the factors why we selected the products of your company is that we concluded that you offer suitable service support.
I can rank the benefits such as the high reliability of the Edwards system as number one. Besides, it offers ease of executing complex scenarios, although this feature is not used so much in our business. When it comes to complex scenarios, for example, shutting down the energy system is a very radical decision. The operations such as executing the procedure by ensuring verification between several detectors and several scenarios and closing certain doors by assigning zones can be handled without any problems. Commissioning can also be done very quickly and smoothly. In addition, the coverage areas of your products are larger than those of the products of some other companies. I can also say that we learned about the Aspirating Detector Systems from EEC. Perhaps one of your specializations is Aspirating Detector Systems. The ASDs are like VESDA by Xtralis. We purchased the Securiton. This was one of the benefits for us.
As an example, it detected flame in the water room in one of our enterprises. It did not have the potential to spread due to the environmental conditions. However, in another enterprise, it detected a fire with high potential to spread on 4 occasions. It is an enterprise belonging to us and where flying fibers are abundant and there is a potential for the spread of fire. The system detected active incidents there on 4 occasions. As we received an early notification, the fire was immediately put out by using extinguishers before it spread further.
Regarding quality, as I have mentioned, we bought the Mercedes in the sector by selecting the Edwards, so there is not much to say about it. It definitely meets our expectations and needs. Price-quality performance is also very good.
In terms of supply of materials, Mr. Kemal is able to ship the products very quickly from the bonded area when we need those products. In terms of commissioning and breakdowns; if they do not have any other major appointment elsewhere, they get back to us and arrive at our facility as soon as possible. I consider EEC as a customer-focused company.
I think one of the most important factors in the success of EEC is Mr. Kemal. He is nice, friendly and customer-focused. He is very interested in his work and customers, so he is the best. Regarding the technical team, you have staff working in Gaziantep and they arrive at our facility immediately unless they have another major appointment. In fact, in case of a breakdown that occurred on Sunday, Mr. Serdar arrived at our facility quickly, although he had other scheduled appointments on Monday. They can change the schedule according to the situation.
I strongly recommend EEC because I can honestly say that their interest and excitement in the tender process has never decreased during the project installation phase. There are some companieswhich treat you well until they get the job, but it is difficult to reach and receive assistance from them. However, this was not the case with EEC, my answer is of course positive.
I can say that EEC is a precious business partner that gives confidence. As it is a corporate company, we enjoy these benefits in all aspects. This was our purpose, and when we look back, I think that we have achieved our purpose and made the right decision. Please continue in the same way.
