As the fire detection systems at Oyak Renault were installed by EEC in 1995, I was not involved in the initial purchasing stage, but I was involved in the purchasing of additional products.
The most useful property of the system for me is my peace of mind. I know that when a fire breaks out, the detector will identify it. I am sure the system is working because regular checks are done. When I receive a question such as “Is the system working?”, I can answer: Yes, "our system is working.". It is regularly checked and works excellently even in case of the slightest incident. It has certifications.
Other useful properties are agility, effectiveness and reliability. For example, there was a fire that broke out in the kitchen the other day. At first, an alarm was triggered by a smoke detector. We thought “Maybe the system detected steam.” Then the detectors 1. 2. 3 and 4 were also activated, confirming the situation within 1 to 2 seconds. We concluded in a very short time without any hesitation that there was a real fire there.
We are and will be always recommending both the services and the products of EEC. We receive negative feedback from the companies to which we recommend you, such as "the prices are high." I recommend EEC because this system stands out with its reliability for me.
We are very pleased to be able to reach EEC easily. Whenever we call you, we receive an instant response. It is an advantage for us that you have staff close to us in Bursa and he can come whenever we need him.
The properties of the products are sufficient to meet our expectations and needs. In terms of detection, we select products depending upon the area, such as a beam detector if we cannot do it with a smoke detector, and VESDA if it is not possible with the smoke detector. EEC is supporting us on this matter. For example, we needed a solvent detector for the dyeing plant. There was too much density in one section of the room, less density in the other section. Finally, we decided to use VESDA. VESDA can be divided into two sections. One section is more sensitive, while the other section is less sensitive. EEC provides us with support and guidance on this matter.
We did not have any problems with EEC in terms of lead time or the approach and communication of the sales staff. Our sales manager visits us continuously. We are able to reach the technical service staff whenever we need them. When we call them day or night, they always get back to us. Whenever I called the technical service staff, they responded to me immediately.
