Before we started to work with EEC, we had hesitation, anxiety, fear, you can say many things because fire, for which we were trying to take measures, is a very sensitive issue. We are talking about fire, it causes not only loss of property but also loss of reputation. The view of the people that you are selling your products to changes because you can sell 3 to 4 collections to a customer. For this reason, you must ensure the continuity of suppliers. Just as we expect to receive continuous services from EEC, the companies we are selling our products to have expectations from us all the time. If your company burns, there will be a financial loss. More importantly, you will lose your reputation in the eyes of customers. That is why we had so many fears and anxieties in the beginning. This is not an area that we continuously invest in. You make an investment particularly in the construction phase. Then you install the facility and start working on its maintenance.
After we started to cooperate with EEC, we do not even request quotations from any other company anymore. This shows that we have no hesitations in our minds. It was very important for us that your productsoperate smoothly. We did not face such problems. Now we will cover a new area of 7000 sqm, and we will be working with you there too. In other words, we will not request a quotation from a different company. We do not take it like "this company is 10% cheaper and offers this or that service etc.". As fire is a very sensitive issue, we do not even consider it necessary to try other companies. Your employees were always interested from the quotation phase to the end of the job. We surely had some minor troubles, but they were below our expectations. We buy so many services and products, such things can happen, likewise; there could be problems with the products that we sell. The important point was to eliminate it and take quick actions. We do not have any hesitations due to this approach.
In fact, one of the points that we were most worried about was that the aspirating system was operating in a dusty environment. We were afraid of the troubles that might arise. I think it is successful that the aspirating system has been smoothly operating in dusty environments for the last 1.5 years. We also pay attention to maintenance. We have one firefighter and will recruit one more professional firefighter per shift.
We have conducted different tests on the devices of EEC. These tests were sometimes professional and sometimes amateur. The most important point for me is to receive false alarms caused by the system failure, without breakout of a fire and without even the existence of a risk. In case of a real alarm, people start not to take it seriously. We are conducting drills now. We keep everyone informed during these drills. My biggest concern is that people will start saying: "Okay, it always breaks down like this". The most important point for me was to enable people to understand the seriousness of the alarms. I also shared this issue with the sales team on several occasions. This is the most sensitive issue for me. So far, we have not had any major problems with false alarms.
The most significant purpose of the system for us is to detect and report the possible risks earlier. This is very important for intervention. This is the most important property and benefit. The second point is directly related to the product and that the alarms and notification should be clear. There is an alarm triggered in the system, where it is, what is the reaction and speed of the system. We are also satisfied on these matters. One of the biggest advantages is that the staff in both security and in the other departments can quickly detect and report the relevant area through the control panel. This does not mean that 'the system does not operate at all and there is no fire'. A very simple welding work was conducted and an alarm was triggered. I checked the area of the alarm and there was nothing. Then I learned that the workers did a small welding process at that point and there was too much smoke in that area. I was very pleased to learn this. The system might not have detected it either. I witnessed that the system was operating and the alarms were real. Of course, we hope fire will never break out.
I recommend the products of EEC because they are of high quality. This is a success above the average that the system does not trigger false alarms. The reason why I recommend EEC in terms of the services is that you have both your sales manager, Mr. Kemal, and your staff in the field, because we live in different cities. There are companies that we cooperate with on different subjects in other sectors in a similar situation to yours. The maximum response time of EEC is probably 48 hours. I underline the word "maximum". Why "maximum"? For example, if your field worker is on duty in another city in the same region, he visits us within a maximum of 48 hours by saying that "I will be back tomorrow, I will be there tomorrow evening or I will be there next morning". So, the biggest reason for choosing you is your services. There is no need to discuss your product quality. It is also important to make quick intervention because it is not something that you can set priority for. Your machine breaks down and you cannot manufacture products for a week or ten days, but this is not the case in case of fire detection. It is necessary to make immediate intervention. Now imagine your alarm system is disabled for so many days, what if something happens during that time? What you will lose would be much greater than losing a machine.
EEC is excellent in terms of services. Other companies are not so good in terms of services as far as I know. We chose EEC for its services and because it has a permanent staff in the field. Your technical staff is diligent and self-sacrificing. I just heard that you have increased the number of your staff in the Gaziantep region. This is mandatory as sales grow. If this can be improved, it can also affect your sales policy.
I wish we had some complaints and could give you some suggestions. As we do not have complaints, we cannot make suggestions to you. Surely, a particular period of time should pass after the installation of the system so that we can see what problems we might have. Our current impression is that there will be no big problems.
It seems to me that you can improve lead time because we waited for the arrival of a few parts from abroad. You might not be keeping loop cards in your stocks. Some cards were faulty and we waited for the supply of them. Apart from this, we had kept you waiting. The devices arrived, but you had to wait due to the reasons caused by us. There were no serious delays.
We are a company that believes that our suppliers should also remain stronger in terms of price-quality performance. We do not aim to minimize their profits. Your sales team helped us as much as possible in terms of prices. For example, I gave you the quotations provided to us from other companies, and I asked you: “This is less than the prices indicated in your quotation, we do not expect the same price from you, but can you give us a discount on these prices?”. In this region, price is very important and therefore, the price of the product is more attractive than the quality of the product for many companies. We did not act like that. We trusted, made sure and decided. Then we started to play hard and your company helped us in all ways as much as possible.
We are a very sensitive company about fires. If there is a situation that might cause a fire, such as improper welding or power lines, we take all necessary measures. The biggest cause of fire in companies like ours is electrical installation and welding works conducted inside. We did not use an ordinary, simple and cheap system for electrical installation either. We energize our entire enterprise with the Busbar systems including lighting. Apart from that, if we need to do welding work, we take the necessary measures. We keep a firefighter in the welding area and do the necessary welding work accordingly. We did not face too many alarms. We also hear from some other companies about minor fires that they quickly respond to and extinguish them. We are seeking to prevent fire without even needing a system as much as possible.
