Address Istanbul offers a mixed service in the form of a hotel and residence within the organization Emaar Square on the Anatolian Side. The 60-storey building designed to be environmentally friendly draws the attention with its Skyview Viewing Terrace on the 48th floor and promises luxurious life within the city.
EEC Entegre Bina Kontrol Sistemleri provides installation and maintenance services for Edwards Fire Detection and Alarm, Edwards Emergency Announcement and Voice Evacuation, Lenel Access Control and Security Systems and Milestone Video Management Software on the CCTV side in Address Istanbul.
Our enterprise is a luxurious building in which we provide hotel services on its 11 floors and which we opened in 2021. In particular, the state-of-the-art products were preferred for the construction and weak current systems of the building.
I knew EEC from the industry, but I had never worked with them before. I already had no doubts about the brands selected for our building. It gave me the confidence that good systems were installed. As we worked with your team during the installation, our trust in you also increased. This is because they proved that they were qualified in their fields with their clarifications made to our every question. They offered easy solutions to our requests in terms of cost and efficiency. When necessary, they guided us according to the priorities and needs so that we would not omit the expectations of the fire consultant and the updated standards, and they considerably helped us with these reminders.
Construction means that many different disciplines such as mechanical, electrical and electronic can bring out the structure by functioning at the same time and as you would appreciate, there are better or worse teams during the performance of the work. Within that process, EEC demonstrated that it is the master of its field for many times.
I believe in that we are working with a team that carries out its job correctly and completely for the life and property safety systems of our building. They considerably help us in the after-sales services. For instance, we were required to take an action with regard to the batteries, and they guided us by performing a detailed analysis in terms of both budget and time and prior ones. We work efficiently as we work with a team that guides us.
The major advantage of our fire detection system is that it is user-friendly. This is because the system is checked first by the security team. Although they do not have a substantial technical infrastructure, they can quickly adapt to the system with a short training process. For instance, our security team can easily restrict the system in that area without the need for our technical team in order not to disturb our customers with alarms while working in a dusty area.
Furthermore, we have been using the system since our construction period, and it did not cause major failures even during those dusty processes. It is ultimately a system that consists of many components with different functions and it carries on a healthy and reliable operation for long. It is a high quality system that does not cause additional costs to the business.
Our Emergency Announcement system has been functioning in a stable manner since it was installed with its amplifier, loudspeaker and other components being intact. Obviously, Emaar has considerably high standards. The fact that it was selected for its compliance with these standards, that it was successfully commissioned after having passed our challenging testing processes, and that it can still function properly without intervention is the main indicator that a good system has been installed in our building. We did not have to use the system for an unfortunate incident. We activate it in our regular drills and we can control it on a zone basis, inspect its activity and report it to Emaar.
There are areas that are specific to our departments in our building. For instance, we have technical areas and a warehouse. There are sensitive products of F&B and housekeeping chemicals. These areas require high security, and unauthorized persons must never enter. On the other hand, there are great advantages such as rapid authorization when emergencies require additional entry and exit procedures. Our card access system has a flexible structure that we can easily direct and meets our needs, and our security team can manage it without difficulty.
Its compatibility with the other systems is also an advantage, for example, the card system having a structure different from yours in the rooms and even its being capable of functioning as integrated with different systems of Emaar relieves us from walking around with a pile of cards in our pockets. It is a reliable system that functions properly from a technical point of view and that we have not encountered with any failure so far. We are pleased with our system as spare parts can be supplied quickly and easily and we do not lose time even if there occurs any failure.
Milestone which we use for CCTV has an advanced technology. Moreover, it is a system that is applied to the campuses with high expectations such as prisons. Our needs are at a basic level. It is sufficient for it to ensure just area monitoring and retrospective imaging in the case of incidents. The capabilities of the system provide us with operational conveniences and privacy advantages. For instance, when someone enters in the pool area while it is closed, the screen can automatically display that image. In fact, I can comfortably state that it is an IT-based product and it is a stable system that does not cause storage-software problems in terms of techniques and IT. For instance, a disruption occurred where we could not monitor the records, our IT team got involved. The EEC team provided an instant solution with a quick guidance by the phone. They arrived the next day, updated our system and solved the problem completely.
EEC is a company that has an approach that can show empathy towards its customers, prioritizes our problems and offers cost-effective solutions. It has a team that has a good knowledge about the importance of the products that we operate and that is aware of our legal requirements and the risks related to our brand reputation. We can communicate clearly even by the phone and solve the problem quickly. For instance, even when there occurs a costly problem on the site, we are in cooperation with the technicians who contemplate with us to identify the problem and guide us accurately. EEC is substantially a good supplier and business partner of us.
I definitely recommend. If I need in a new building, I would like to work with EEC again. We can get support from different companies, but we have never needed. This is because we have maintained our relationship with EEC without any problems so far today with its after-sales support, maintenance costs and reasonable contract terms.
Your conscious employees such as Alican and Umit who continuously come as well as they carry out their job properly during the installation also duly represent your company. Eventually, we deal with your team taking care of our building, not your directors and we are definitely pleased with the EEC team that has installed these systems ensuring our security and maintains them.
4 different systems through which we receive service have been working entirely in a stable manner for 3 years. These systems are such that they are satisfying for the operator and do not cause any concerns, and therefore we use them without worrying about a bad surprise. When any addition or modification is required due to a faintest problem, EEC can response easily and without major problems and costs. Edwards and Milestone are the systems that have assuring quality.
I had never encountered with a situation where the systems could not meet the needs. It is already set up according to the requests of the designers and consultants. Moreover, we can say “we have installed, operated and forgot the systems” which makes us happy.
I, as the party that has taken over the enterprise, know the investment costs. However, what we are actually interested in are the operating costs. The systems functioning in a stable manner, which we can purchase and forget, except for consumables, are very important to us. Moreover, I can say that when flood occurred, it did not require radical and costly modifications and we can continue with maintenance even though it was exposed to construction dust and fume. Minor failures are considered natural in these structures consisting of many components. In the simplest term, loose contacts may occur in an infrastructure containing kilometers of cables. We have systems which we can ensure the continuity without major budget concerns in the fire and camera systems except for the maintenance cost.
These are complex systems. Perhaps, you may also have difficulty in providing the price-product, but you respond us as soon as possible with your suggestions. We have never had problems such as incorrect models or incorrect pricing. The information is provided in an accurate and timely manner. They offer solutions that are suitable for our needs as your team has a good familiarity with the plant and progresses in line with us.
Your technical team is well equipped. For instance, if the personnel who comes for the maintenance is specialized in the field of fire and more comprehensive information is needed about the CCTV at that moment, that personnel consults with the personnel who is specialized on that information. No matter what time it is, they help in solving the problems.
EEC has always respected our operational priorities during the installation. Even the systems which were difficult and which we expected to be postponed were ready at the time of opening. It completed its work in time and with high quality. Secondly, our requests for the failures and maintenance were met on the designated dates. Moreover, they can complete the maintenance processes in a shorter time without disrupting the comfort balance at the plant with the harmony of the teams over time. We can obtain not only technical support, but also quick responses when we ask for an offer or information.
In my opinion, the EEC team has the conscious that “the service we provide is of utmost importance in terms of legal requirements, the life safety of our customers and even their reputation”. By this means, we have systems to which we can entrust ourselves. I have been personally in the industry for more than 20 years and I have worked with many different companies. According to my experience, what is the most important for me, even more than institutionalization, is doing business with a company and team like EEC that has comprehended the seriousness of their business.
