We, as Mercedes-Benz Türk A.Ş., started to cooperate with EEC some fourteen years ago. For some ten years of this period, I have taken the opportunity to work with EEC in both the installation and operation and maintenance phases of our fire detection and alarm systems.
We sometimes have hesitations about the selection of a company or product. The key points for us in critical systems such as fire detection and alarm systems are primarily product quality and reliability and continuity of the system. Another point is after-sales service. After the minimum conditions that we seek in these matters are fulfilled, the next key point for us is prices. We also take the references of the companies that we will cooperate into consideration.
During our cooperation with EEC, we have had a high level of satisfaction in terms of both continuity of the systems installed and the services. The contribution of material quality to the continuity of the systems, response time and speed of resolution in case of any problem has fulfilled our expectations. From the perspective of safety of our employees and our facility, these points are very important for us, particularly in critical installations such as fire detection and alarm systems. The best technical aspect of the system installed by EEC is its ability to expand and update because our facility is continuously growing.
Our level of satisfaction has always been high as we haven’t had any communication problems, as well as due to the friendly but professional approach of your staff and the interest shown in understanding our needs and providing solutions.
We are satisfied with the compliance with the indicated deadlines in new projects during both material procurement and commissioning of the system, solution-oriented approach and smooth delivery of the projects.
The environment of trust created by mutual satisfaction for so many years is the biggest reason why we do not have any hesitations during our cooperation with EEC, and we view and recommend it as our solution partner rather than just a company providing services to us.
