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Which 9 Mistakes Do the Customers Make When Buying a Security System?

Engin Özer
10 January 2017
Which 9 Mistakes Do the Customers Make When Buying a Security System?

Before answering the question of “Which mistakes are made when purchasing a Security System?”, it is necessary to consider the reasons why enterprises set up a security system:

  • Incident detection and prevention
  • Disaster and emergency management
  • Not leaving the initiative to humans as far as possible
  • Criminal evidence determination
  • Occupational Health and Safety (OHS), Building Management Systems (BYS), Enterprise Resource Planning (ERP)
  • Integration with other systems such as lighting integration, energy automation, etc.

As seen, the security systems are of vital importance for the enterprises. Do the enterprises answer the following questions before purchasing a security system?

  • Does your purchase department and the technical departments that direct it know what you are installing the systems for?
  • Have the main objectives been identified?
  • Are the correct products selected?
  • Has an action plan been developed?
  • Has it been determined how to act when a security threat is detected?
  • Are the systems installed according to the need?

These issues should be taken into account when purchasing the security system. Care should be taken to ensure that these questions are meticulously answered in order to select the correct safety products.

  1. Failure to Perform a Risk Analysis and Develop an Action Plan

The biggest mistake made when purchasing the Security System is that a risk analysis has not been performed and an action plan has not been developed.

The right security solution starts with the risk analysis. Unfortunately, how to act when a security threat is detected is often not determined. Accordingly, an action plan should be prepared. After an emergency, detection and control are not sufficient for the safety of life and property. Taking quick action prevents loss of life and property.

  1. Failure to Determine the Installation Purpose of the System

What is the purpose of installing the Security System? To prevent? To dissuade? To detect (obtain evidence)? The system with features that serve the purpose should be selected. The systems that are not for the needs cause unnecessary investment or lack of performance.

  1. Cheap! Selecting the Product

When deciding which offer is best, the value should be measured, not the cost. The option, which is low-cost but fulfills only one key function, can result in inefficient work by spending far more time on your organization than your initial expenditure.

  1. Failure to Control the Ease of Use

Today, security systems have a lot of capabilities. While certain brands develop user-friendly interfaces as technology advances, certain brands may have quite complex usage settings. It is important that your security system is easy to use for you and your employees. When choosing your system, you should choose the options that have easy-to-learn programs and simple and modern interfaces that you and your employees will like.

  1. Failure to Receive Expert Support

You are more likely to lose money on the transactions made without industry and experience support from experts.

Getting support from a firm with at least 15-20 years of expertise will increase your chances of making a profit, as well as guaranteeing the medium and long term performance of your investment. While certain systems can operate with the most economical products, it may be necessary to use more advanced products in certain systems. Experts having a wide range of products and current industry knowledge will guide you in the right way so that the right products can be selected.

  1. Buying Products Without Demonstration

Not taking advantage of free trials and not having test scenarios are among the biggest mistakes made by many enterprises. A realistic simulated demonstration should be requested to ensure that you have purchased the right product.

  1. Failure to Inform All Attendees

Most enterprises in the assessment process do not consult all representatives of the primary user groups of the security systems. Of course, it will not be possible to consult everyone in your enterprise about their needs, but it is possible to reach the representatives. Everyone in your organization will have to live with the chosen solution. Therefore, make sure that the users are represented during the assessment.

  1. Insufficient Company Reference

People can easily create a very professional-looking website. Or they can produce software that solves every problem, but the company may not be in place when you need them in the future. Therefore, it is useful to work with powerful companies. Preferring such companies that have a history of at least 30 years and hundreds of references will enable our investment to serve for many years.

  1. Failure to Research the Products Well

Many vendors elaborate on the unique functionality, features, and ease of use of their products. But do these really resolve your company's problems? Sometimes vendors may also display irrelevant features to hide the weaknesses of their products. You must verify the vendors' work experience, competence, and innovation power so that you do not miss the key decision-making factors. To ensure that you do not make such a mistake, you can ask the vendor to present their unique differentiator, which includes key strengths and weaknesses.